support contracts

Support Contracts

Your telephone system is the lifeline of your business. That’s why the purchase of a Support Agreement from Communications Solutions, Inc. is so important. With our Support Advantage service plans from CSI, all it takes is one phone call to get your Avaya IP Office system working the way you want it.

No one knows your Avaya IP Office Communication System better than Communications Solutions Inc.  As an authorized business partner for Avaya products, we exclusively sell, support and service their equipment. Our professionally-trained technicians understand your system backward and forward, and CSI is your single point-of-contact. Whether it’s design, sales, installation, or maintenance, CSI does it all.

With ALL Support Advantage Plans you receive value added services and a level of support you just can’t get anywhere else. These benefits include:

  • Remote Programming at no charge.  We handle about 75% of all customer request remotely on Avaya IP Office
  • Preventive Service at no charge.  This includes preventive visits, system checks, and corrective measures to ensure your system is working properly at all times.
  • User Training.  We included unlimited user training with all support plans
  • No charge for “No trouble found” calls
  • Ground Shipping Charges are included
  • Drop off and Delivery Charges are included
  • Priority technician dispatch (Guaranteed onsite time, or your money back)
  • Plans include support hours
  • Equipment Discounts
  • Discounted labor rates
  • No trip charges with certain plans

We have three Support Advantage plans available for you to select from:

Essential Support Plan

For customers who rely on their phones for daily business communications and typically require 4-8 hours of support a year.

Preferred Support Plan

For customers who rely heavily on their phones for daily business communications and typically require 1-2 hours of support a month.

Advanced Support Plan

For customers who can’t go without phones for daily business communications and typically require weekly support.

We’re here to help. If you have any questions about our services, please contact us!