Telephone: 904.777.6656
Fax: 904.777.6652

6195 Lake Gray Blvd., Suite 5
Jacksonville, Florida 32244

CSI ServiceAdvantage

Your telephone system is the lifeline of your business. That's why the purchase of a maintenance agreement is so important. With a ServiceAdvantage Maintenance Plan from CSI, all it takes is one phone call to get you back in business. No one knows your communications system better than Communications Solutions, Inc. As an authorized business partner for Avaya, Panasonic and Telrad equipment, we sell and service their equipment exclusively. So, our professionally trained technicians understand your system backwards and forwards. Plus, CSI is your single point-of-contact. Whether it's design, sales, installation or maintenance, CSI does it all.

With your ServiceAdvantage Plan you also receive value-added services and a level of support you just don't get anywhere else. These benefits include:

• Discounted technician rate of up to 20% depending on the plan
• Discounts of up to 10% on future equipment purchases
• Priority technician dispatch on service calls (onsite within 6 hours
  of notification, during normal business hours)
• Priority response for all emergency calls when your system is down
  (onsite within 4 hours of notification, during normal business hours)
• Priority scheduling for all moves, additions and changes
• Updated record keeping and tracking of all cabling, telephone extensions,
  telephone lines and circuits
• Ordering/coordination of telephone lines and services with telecom service providers
• Loaner equipment while defective equipment is repaired (must be a normal stocking item)

 

Loads of Freebies!

With your ServiceAdvantage Maintenance Plan you will also receive many “FREE” and “No Charge” services. These services include:

• Four (4) hours per year of preventive maintenance FREE
• Four (4) hours per year of training FREE
• Four (4) hours per year of consultation FREE
• Representation at your Disaster Recovery Team meetings FREE (limit one per month)
• FREE assistance with dial-tone provider issues
• FREE installation of corrective software or firmware fix updates by manufacturer
• FREE onsite Annual Telecommunications Evaluation
• No charge for “no trouble found” calls
• No charge for travel time
• No charge for replacement of defective handset cords and line cords
• No charge for station set labels and templates
• No charge for consulting of all Communications Solutions Products and Services
• No charge for remote programming or configuration changes (requires remote access to all systems)
• No charge for standard ground shipping or local delivery

For more details and pricing details, please contact CSI at 904.777.6656 or email us at service@csijax.com